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Company Policy


  1. Order online at GIFTSJOY.COM
    1. Set up an account
    2. Tax-free account for California businesses
  2. Order by mail or telephone
    1. Order by mail
    2. Order by telephone
  3. Shipping
    1. U.S. Shipping Charges
    2. Canadian Shipping Charges
    3. International Shipping Charges
  4. Return and Exchange
  5. Product Descriptions and Availability
  6. Contact Us

  1. Order online at GIFTSJOY.COM
  2. No minimum order amount is required in our online store. You can order as much or as little as you like.

    Major credit cards are accepted including America Express, MasterCard, VISA and Discover card. We also accept payments through PayPal. Ordering on our website is 100% secure and easy. Your credit card and order information is protected with 128 Bit SSL Encryption and your privacy is protected (refer to our privacy policy at the bottom of every web page).

    1. Setting Up an Account
    2. All accounts opened online are wholesale accounts. To checkout an order on our website, you need to open an account first. Click here to open an account.

    3. Tax-free account for California businesses

    California business owners, if you have a valid Federal Tax ID or seller's permit, please email us at info@giftsjoy.com. When we receive your request, your account will be set as 'tax free' so that sales tax will not be charged to future orders. States other than California are not subject to sales tax.

  3. Order by mail or telephone.

    1. Order by mail
    2. For mail orders, we accept money orders, cashier's checks and company/personal checks. Make check payable to 'L. A. GIFTS JOY, INC.'. For bounced checks, we will collect a $25 bad check fee (in addition to the order total).

      We don't have a feature in our current website that allows you to check out your order using 'Pay by mail' option. You need to print out your shopping cart contents and send us a copy of your order. You can figure out the shipping charge by yourself or email us about it. If you have any questions, please let us know.

      Send payment along with a printed copy of your order to the following address:

      GIFTSJOY.COM
      13561 Brush Creek Court
      Eastvale, CA 92880
      USA

      Note: Due to the high demand for some of our products, there may be items that are out of stock when your order reaches us. In this case, you will be notified about the situation.

    3. Order by Telephone
    4. Please have your list of items and credit card ready and call us at (951)-479-5074. A customer sales representative will take your order over the phone.

  4. Shipping Charges
  5. For U.S. orders, we offer a flat rate shipping fee regardless how big your order is. For U.S. orders, the shipping charge is $2.99 for orders below $30 and a flat rate of $4.99 for all orders over $30. All orders are normally processed within 1 business day. Customers will be notified for any unusual delay via email. The majority of orders are received, processed, and shipped within 24 hours for weekdays. Domestic packages are often received within 3-4 business days from the moment the order is placed.

    1. United States orders:

      Most U.S. orders are shipped by Priority Mail via US Postal Service. Light weight orders are shipped by regular mail, First Class via US Postal Service.

    2. Canadian orders:

      Canadian orders are shipped via US Postal Service.

    3. International orders:

      Most of international orders are shipped via Air Mail or Priority Mail International via US Postal Service. It takes about 7-10 days for a package to reach most foreign countries. But it is not unusual that it takes 3-4 weeks.

    We ship to most foreign countries including but not limited to the following: United Kingdom, France, Germany, Denmark, Belgium, Spain, Netherlands, Italy, Austria, Brazil, Portugal, Sweden, Switzerland, Norway, Finland, Australia, New Zealand, South Korea, Japan, Hong Kong, Singapore, Malaysia, and many more. If you have any questions about our shipping policy to a specific country, please contact us.

  6. Returns and Exchanges
  7. GIFTSJOY.COM includes a 100% Satisfaction and unconditional 30 Day Money Back Guarantee. Your package of return or exchange should be postmarked within 30 days of purchase (37 days for foreign orders). We do not accept returns or exchanges after 30 days (37 days for foreign orders).

    No pre-authorized number is required for returns or exchanges. Click here for the return/exchange process.

    Important note: All returned products must be in their original condition. We will issue a credit to your credit card account after we receive the products. We do not credit postage for returns. There is a shipping charge for exchanged items to cover the actual shipping cost. Shipping charges for your order are not refundable and will be deducted from a full refund.

  8. Product Descriptions and Availability
  9. Product descriptions are written as accurately as possible. Many gemstones are traditionally treated to enhance appearance. All jewelry metal and stones are genuine unless otherwise noted. Due to individuality of products, weights and measurements may vary from the descriptions given. Product descriptions are subject to change without notice.

    Variations within a gemstone: While many gemstones are fairly uniform in color, such as white jade or black onyx, there are occasionally color variations within a category of gemstones. For example, the swirls of color found in tiger eye beads may be minutely different from one bead to the next. Jasper beads may also contain different veins of color, varying in size. Because of these variations, we attempt our best to provide images that are representative of our entire selection. There often be differences in terms of color or hue, as not all stones are alike.

    With this in mind, the stone you receive may be slightly different that that which appears on our website. We try out best to match stones for each order (for example, if a customer orders two coral pendants, we try our best to match size and styles). With "naturally formed" beads and pendants, sizes may vary within a wide range. Please keep this in mind when shopping, and let us know in the comments section of each order if you have any particular requests.

    Availability: Although we make every effort to update our web site, there may be times that an item is temporarily unavailable. In this case, you will be notified by email about the situation. Certain items are one-of-a-kind and are not available for multiple orders. Product availability is subject to change without notice.

    Although we are doing our best to meet your needs, there are aspects that we may neglect. If you have any suggestions, encounter any online problems or have special requirements, you are welcome to drop us a note to let us know. Our contact information is below.

  10. Contact Us
  11. You may contact us by email at info@giftsjoy.com or contact us via message on our Contact Us page.

Email: info@giftsjoy.com
Phone: (951)-479-5074

Thank you for shopping online with us. May your shopping experience at GIFTSJOY.COM be the most enjoyable one.

GIFTSJOY.COM

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