7. Contact us


1. Order online at GIFTSJOY.COM

No minimum order amount is required in our online store. You can order as much or as little as you like.

Major credit cards are accepted including America Express, MasterCard, VISA and Discover card. We also accept payments through PayPal. Ordering on our website is 100% secure and easy. Your credit card and order information is protected with 128 Bit SSL Encryption and your privacy is protected (refer to our privacy policy at the bottom of every web page). 

1) Set up an account  

All accounts opened online are wholesale accounts. To checkout an order on our website, you need to open an account first. Click here to open an account.

2) Tax-free account for California businesses

California businesses, if you have a valid Federal Tax ID or seller's permit, please fax a copy to us at (951)-479-5074 or email us at info@giftsjoy.com. When we receive your request, we'll set your account to 'tax free' so that sales tax will not be charged to your orders.

2. Order by mail or telephone

1) Order by mail

For mail orders, we accept money orders, cashier's checks and company/personal checks. Make check payable to 'L. A. GIFTS JOY, INC.'. For returned checks, we will collect a $25 bad check fee (in addition to the order total). 

We don't have a feature in this new designed website that allows you to check out your order using 'Pay by mail' option. You need to print out your shopping cart contents and send us a copy of your order. You can figure out the shipping charge by yourself or email us about it. If you have any questions, please let us know.

Send payment along with a printed copy of your order to the following address:

GIFTSJOY.COM
13556 Brush Creek Court
Corona, CA 92880
USA

Note: Due to the high demand for our products, there may be items that are out of stock when your order reaches us. In this case, you will be notified about the situation.

2). Order by telephone

Please have your  list of items and credit card ready and call us at (951)-479-5074. A customer representative will take your order over the phone.

3. Shipping charges

Shipping charges will be paid by customers. All orders are normally processed within 1 - 2 business days. Customers will be notified for any unusual delay via email.

The shipping charges are estimates of the actual shipping costs. Sometimes the actual costs may be a little more than estimates and will be billed separately when the orders are processed.

We'll refund the difference if the actual shipping cost is less than what  you paid.  

1) United States orders : Most U.S. orders are shipped via US Postal Service.

The following are estimates of shipping charges for U.S. orders.

                    Order Amount                           Shipping Charge (estimate)
                         up to $20                                   $3.5
                         $20.01 - $100                             $4.8
                         $100.01 - $300                           $10.60
                         $300.01 - $600                           $13.60
                         $600.01 or more                          $25.60 or more depending on weight and size of orders
                                                 
                         
2) Canadian orders: Canadian orders are shipped via US Postal Service.

3) International orders: Most of international orders are shipped via Air Mail or Priority Mail International of US Postal Service. It takes about 7-10 days for a package to reach most foreign countries. But it is not unusual that it takes 3-4 weeks.

We ship to most foreign countries including but not limited to the following: United Kingdom, France, Germany, Denmark, Belgium, Spain, Netherlands, Italy, Austria, Brazil, Portugal, Sweden, Switzerland, Norway, Finland, Australia, New Zealand, South Korea, Japan, Hong Kong, Singapore, Malaysia, etc.

4. Discounts

Discounts are applied automatically to order items based on quantity. For discount rate of each individual product, go to the product details page to find out.

5. Return and exchange

GIFTSJOY.COM includes a100% Satisfaction and unconditional 30 Day Money Back Guarantee. Your package of return or exchange should be postmarked within 30 days of purchase (37 days for  foreign orders. No returns or exchanges after 30 day (37 days for foreign orders) will be accepted.

No pre-authorized number is required for return or exchange. Click here to print out the return/exchange form. If you don't have a working printer, you can simply write your name and invoice number on a piece of paper and send it with the returned items.

Important note: All returned products must be in their original condition. We will issue a credit to your credit card account after we receive the products. We do not credit postage for returns. There is a shipping charge for exchange items to cover the actual shipping cost. Shipping charges for your order are not refundable and will be deducted from the refund. 

    
6. Product Descriptions and Availability

Product descriptions are written as accurately as possible. Many gemstones are traditionally treated to enhance appearance. All jewelry metal and stones are genuine unless otherwise noted. Due to individuality of products, weights and measurements may vary from the descriptions given. Product descriptions are subject to change without notice.

Availability: Although we make every effort to update our web site, there may be times that an item is temporarily unavailable. In this case, you will be notified by email about the situation. Certain items are one-of-a-kind and are not available for multiple orders. Product availability is subject to change without notice. 

Although we are doing our best to meet your needs, there are aspects that we may neglect. If you have any suggestions, encounter any online problems or have special requirements, you are welcome to drop us a note to let us know. Our contact information is below:

7. Contact us

Email: info@giftsjoy.com

Telephone: (951)-479-5074

Thank you for shopping online with us. May your shopping experience at GIFTSJOY.COM the most enjoyable one. 
Sincerely yours,


GIFTSJOY.COM
13556 Brush Creek Court
Corona, CA 92880
United States